Purchasing Failures for PC/Mac/Android

Incident Report for Epic Games Public

Resolved

This incident has been resolved.

Posted Dec 21, 2019 - 04:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 21, 2019 - 04:14 UTC

Update

We are continuing to investigate this issue.

Posted Dec 21, 2019 - 01:44 UTC

Update

We are continuing to investigate this issue.

Posted Dec 21, 2019 - 01:43 UTC

Investigating

We're currently investigating an issue where players are unable to make purchases.

Posted Dec 21, 2019 - 01:01 UTC

This incident affected: Epic Games Store (Login), Fortnite (Item Shop), and Item Shop.