Increased Match Server Crashes
Identified - We have identified an issue leading to an increased rate of in-match server crashes, and are preparing a fix.
Apr 19, 11:30 UTC
Fortnite Operational
Website and Forums   Operational
Game Services   Degraded Performance
Login   Operational
Parties, Friends, and Messaging   Operational
Voice Chat   Operational
Matchmaking   Operational
Stats and Leaderboards   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2018
[Scheduled] V.3.5.2 Content Update | Downtime @ 4:00am ET (0800 GMT)
Resolved - This update is now complete.
Apr 19, 09:29 UTC
Monitoring - This update is complete and we are monitoring.
Apr 19, 09:21 UTC
Investigating - Scheduled Maintenance has begun
Apr 19, 08:36 UTC
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Email backlog
Resolved - We've resolved the issue causing emails to be delayed. The backlog is now cleared and players should receive all email notifications immediately.
Apr 12, 19:11 UTC
Identified - We have identified an issue with our email service becoming backlogged.
This is resulting in delayed emails of all kinds, including but not limited to 2-factor authentication codes and password resets.
We apologize for these delays and are actively working to resolve this.
Apr 11, 17:56 UTC
Account Service Issues
Resolved - Login and game service issues have been resolved and we've returned to a healthy state.
Apr 12, 19:07 UTC
Update - We are starting to see improvements across all platforms. More updates in an hour!
Apr 12, 17:47 UTC
Identified - Services should begin to recover over the next couple of hours. Due to issues with our account system, players on PS4 will be unable to login for an additional period of time. We’re sorry for the extended downtime. We’ll update you in an hour.
Apr 12, 16:52 UTC
Investigating - We've made progress on our internal investigations and believe we may understand the problem!
Apr 12, 15:46 UTC
Update - We're still working on the database upgrade process, and remain in downtime.
Apr 12, 06:10 UTC
Update - We'll be undergoing emergency downtime to deploy major upgrades to our database systems.
Apr 12, 02:24 UTC
Identified - The initial fix was unable to handle returning traffic, and we're again experiencing issues with login success.
Apr 12, 01:15 UTC
Monitoring - We've worked to mitigate the issue, and are starting to see recovery.
Apr 12, 00:57 UTC
Update - Matchmaking is degraded as a result of current account service issues.
Apr 11, 21:59 UTC
Identified - Login is currently blocked across all Epic endpoints, including games, websites, and the Epic Games Launcher.
This is due to a database failure which we are working to resolve as quickly as possible.
In a measure towards resolution, matchmaking will be blocked for a short period.
Thank you for your patience!
Apr 11, 21:44 UTC
Investigating - We're experiencing issues with our account services that may cause login issues.
Apr 11, 21:03 UTC
Apr 11, 2018
[Scheduled] V.3.5.0 Incoming | Downtime @ 4:00am ET (0800 GMT)
Completed - This update is now complete.
Apr 11, 09:27 UTC
Verifying - This update is complete and we are monitoring.
Apr 11, 09:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 11, 07:52 UTC
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018
Login Issue
Resolved - This incident has been resolved.
Apr 8, 21:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 20:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 8, 20:26 UTC
Investigating - We are currently investigating this issue.
Apr 8, 19:50 UTC
Apr 7, 2018

No incidents reported.

Apr 6, 2018
PC V-Bucks Purchase Issues
Resolved - The issue preventing players from purchasing V-bucks on PC and Mac has been resolved.
Apr 6, 03:50 UTC
Identified - We have identified the issue causing players to be unable to purchase V-bucks on PC and Mac. We are working on a solution.
Apr 6, 01:28 UTC
Investigating - We are aware that some players are currently unable to purchase V-bucks on PC and Mac. We are investigating.
Apr 6, 00:37 UTC
Apr 5, 2018
Week 7 Challenge
Resolved - At 11:30 am ET, a backend update was deployed to ensure all players received their Week 7 challenges.
Apr 5, 17:50 UTC
Identified - Some players may not see their Week 7 Challenges unlocked. We have identified the issue and are working on a fix.
Apr 5, 09:54 UTC
Backend System Maintenance
Resolved - Updates have been successful and maintenance has ended.
Apr 5, 09:29 UTC
Monitoring - Updates have been successful and maintenance has ended. Players may encounter a waiting room for a short time.
Apr 5, 09:15 UTC
Identified - We’re currently applying updates to our backend services that will help with scaling.
Apr 5, 08:13 UTC
Game service is currently experiencing issues
Resolved - This has been resolved.
Apr 5, 02:54 UTC
Monitoring - We've identified a problem that impacted a small portion of our servers and shut it down.
Apr 5, 02:20 UTC
Investigating - We're currently investigating an issue that's causing some players to be kicked from matches.
Apr 5, 01:41 UTC
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