This incident has been resolved.

Some fixes have been applied to reduce any errors or long loading times that users were experiencing here.
Players should be able to claim and purchase games without issue at this time, but we will continue to monitor the situation.

We're currently experiencing a high volume of traffic and you may encounter slow loading times or potential errors on the Epic Games Store web and launcher at this time.

We appreciate your patience as we work to scale & resolve this, we'll provide an update as soon as we can.